Course Glossary and Outline

Certified Water Damage Restoration Technician (CWDRT)

1.1 – Introduction to the Water Damage Industry
1.1.1 – Definition and Scope of the Water Damage Industry
1.1.2 – Key Players in the Water Damage Industry
1.1.3 – Water Damage Categories and Classes
1.1.4 – Causes and Common Water Damage Incidents
1.1.5 – Health and Safety Considerations
1.1.6 – Water Damage Assessment and Mitigation
1.1.7 – Restoration Techniques and Processes
1.1.8 – Documentation and Insurance Claims
1.1.9 – Environmental Considerations and Sustainability
1.1.10 – Professional Development and Certifications
1.1.11 – Conclusion

1.2 – Understanding of Job Responsibilities
1.2.1 – Overview of Job Roles
1.2.2 – Water Damage Restoration Technicians
1.2.3 – Project Managers
1.2.4 – Estimators
1.2.5 – Content Specialists
1.2.6 – Administrative Staff
1.2.7 – Collaboration and Teamwork
1.2.8 – Professionalism and Customer Service
1.2.9 – Continuous Learning and Skill Development
1.2.10 – Conclusion

1.3 – The Role and Importance of a Water Damage Restoration Technician
1.3.1 – Definition of a Water Damage Restoration Technician
1.3.2 – Mitigation and Restoration Duties
1.3.3 – Assessment and Documentation
1.3.4 – Equipment and Tool Operation
1.3.5 – Health and Safety Considerations
1.3.6 – Communication and Customer Service Skills
1.3.7 – Working in a Team
1.3.8 – Adherence to Industry Standards and Best Practices
1.3.9 – Problem-Solving and Adaptability
1.3.10 – Importance of the Technician’s Role
1.3.11 – Conclusion

2.1 – Water Damage Classifications
2.1.1 – Definition of Water Damage Classifications
2.1.2 – Water Damage Classification Categories
2.1.3 – Factors Affecting Water Damage Classifications
2.1.4 – Significance of Water Damage Classifications
2.1.5 – Assessment and Restoration Approaches for Each Classification
2.1.6 – Communication and Documentation
2.1.7 – Conclusion

2.2 – Categories of Water
2.2.1 – Definition of Water Categories
2.2.2 – Water Category 1: Clean Water
2.2.3 – Water Category 2: Grey Water
2.2.4 – Water Category 3: Black Water
2.2.5 – Factors Affecting Water Categories
2.2.6 – Significance of Water Categories
2.2.7 – Assessment and Restoration Approaches for Each Water Category
2.2.8 – Communication and Documentation
2.2.9 – Conclusion

2.3 – Understanding of Basic Restoration Terms
2.3.1 – Definition of Basic Restoration Terms
2.3.2 – Water Damage
2.3.3 – Mitigation
2.3.4 – Restoration
2.3.5 – Moisture Mapping
2.3.6 – Drying
2.3.7 – Dehumidification
2.3.8 – Mold Remediation
2.3.9 – Contents Restoration
2.3.10 – Reconstruction
2.3.11 – Documentation
2.3.12 – Conclusion

3.1 – Safety Equipment and Procedures
3.1.1 – Hazard Assessment
3.1.2 – Personal Protective Equipment (PPE)
3.1.3 – Equipment and Tool Safety
3.1.4 – Electrical Safety
3.1.5 – Chemical Handling and Safety
3.1.6 – Ergonomics and Body Mechanics
3.1.7 – Mold and Biological Hazards
3.1.8 – Emergency Preparedness
3.1.9 – Conclusion

3.2 – Occupational Safety and Health Regulations
3.2.1 – Occupational Safety and Health Administration (OSHA)
3.2.2 – OSHA Standards and Requirements
3.2.3 – Training and Education
3.2.4 – Compliance and Inspections
3.2.5 – Recordkeeping and Documentation
3.2.6 – Safety Culture and Responsibility
3.2.7 – Additional Local and State Regulations
3.2.8 – Conclusion

3.3 – Identification of Potential Health Hazards
3.3.1 – Common Health Hazards in Water Damage Restoration
3.3.2 – Risk Assessment and Hazard Recognition
3.3.3 – Personal Protective Equipment (PPE)
3.3.4 – Indoor Air Quality (IAQ) Assessment
3.3.5 – Environmental Monitoring
3.3.6 – Material and Surface Contamination
3.3.7 – Communication and Documentation
3.3.8 – Conclusion

4.1 – Psychrometry (the science of drying)
4.1.1 – Moisture Content
4.1.2 – Humidity
4.1.3 – Dew Point
4.1.4 – Vapor Pressure
4.1.5 – Specific Humidity
4.1.6 – Relationships and Interactions
4.1.7 – Practical Applications in Water Damage Restoration
4.1.8 – Conclusion

4.2 – Evaporation and Dehumidification Principles
4.2.1 – Evaporation
4.2.2 – Latent Heat of Vaporization
4.2.3 – Evaporation Rate
4.2.4 – Dehumidification
4.2.5 – Relative Humidity (RH)
4.2.6 – Dew Point
4.2.7 – Balance of Evaporation and Dehumidification
4.2.8 – Psychrometric Chart Application
4.2.9 – Conclusion

4.3 – Monitoring the Drying Process
4.3.1 – Purpose of Monitoring
4.3.2 – Moisture Measurement Techniques
4.3.3 – Target Moisture Levels
4.3.4 – Drying Goals and Criteria
4.3.5 – Frequency of Monitoring
4.3.6 – Documentation and Record-Keeping
4.3.7 – Adjustments and Remediation
4.3.8 – Conclusion

5.1 – Identifying Sources of Water Damage
5.1.1 – Common Sources of Water Damage
5.1.2 – Visual Inspection and Investigation
5.1.3 – Non-Invasive Techniques
5.1.4 – Invasive Techniques
5.1.5 – Communication and Collaboration
5.1.6 – Documentation and Record-Keeping
5.1.7 – Conclusion

5.2 – Determining the Severity of Damage
5.2.1 – Visual Inspection
5.2.2 – Categorization of Damage
5.2.3 – Quantifying the Extent of Damage
5.2.4 – Determining Structural Stability
5.2.5 – Classifying the Damage
5.2.6 – Documenting Findings
5.2.7 – Communication and Collaboration
5.2.8 – Conclusion

5.3 – Initial Services and Steps for Damage Control
5.3.1 – Safety Assessment and Mitigation
5.3.2 – Containment and Source Control
5.3.3 – Water Extraction
5.3.4 – Moisture Mapping and Assessment
5.3.5 – Removal of Wet Materials
5.3.6 – Controlled Demolition (if necessary)
5.3.7 – Initial Dehumidification and Ventilation
5.3.8 – Documenting the Initial Services
5.3.9 – Communication with Clients and Stakeholders
5.3.10 – Conclusion

6.1 – Usage and Maintenance of Extraction Units, Air Movers, Dehumidifiers
6.1.1 – Extraction Units
6.1.2 – Air Movers
6.1.3 – Dehumidifiers
6.1.4 – Safety Considerations
6.1.5 – Equipment Maintenance
6.1.6 – Conclusion

6.2 – Advanced Drying Equipment and Systems
6.2.1 – Desiccant Dehumidifiers
6.2.2 – Heat Drying Systems
6.2.3 – Injectidry Systems
6.2.4 – Low Grain Refrigerant (LGR) Dehumidifiers
6.2.5 – Moisture Meters and Hygrometers
6.2.6 – Conclusion

6.3 – Moisture Detection Instruments
6.3.1 – Moisture Meters
6.3.2 – Infrared Cameras and Thermal Imaging
6.3.3 – Moisture Mapping and Moisture Sensors
6.3.4 – Hygrometers
6.3.5 – Conclusion

7.1 – Effective Drying Strategies
7.1.1 – Assessing the Situation
7.1.2 – Establishing Drying Goals
7.1.3 – Air Movement
7.1.4 – Dehumidification
7.1.5 – Temperature Control
7.1.6 – Monitoring and Adjusting
7.1.7 – Reassessment and Verification
7.1.8 – Documentation and Reporting
7.1.9 – Conclusion

7.2 – Specialty Drying Techniques (hardwood, plaster, etc.)
7.2.1 – Hardwood Drying Techniques
7.2.2 – Plaster Drying Techniques
7.2.3 – Concrete Drying Techniques
7.2.4 – Carpet and Upholstery Drying Techniques
7.2.5 – Special Considerations for Specialty Materials
7.2.6 – Conclusion

7.3 – Dealing with Trapped or Bound Water
7.3.1 – Understanding Trapped or Bound Water
7.3.2 – Moisture Detection and Assessment
7.3.3 – Dehumidification and Air Movement
7.3.4 – Heat Application
7.3.5 – Injection Drying
7.3.6 – Specialty Equipment and Techniques
7.3.7 – Monitoring and Verification
7.3.8 – Conclusion

8.1 – Removal and Disposal of Non-salvageable Materials
8.1.1 – Assessment and Identification of Non-Salvageable Materials
8.1.2 – Safety Precautions
8.1.3 – Containment and Isolation
8.1.4 – Removal Techniques
8.1.5 – Disposal Considerations
8.1.6 – Cleanup and Decontamination
8.1.7 – Documentation and Reporting
8.1.8 – Conclusion

8.2 – Cleaning and Sanitization Methods
8.2.1 – Assessing the Cleaning Needs
8.2.2 – Pre-Cleaning Preparations
8.2.3 – Cleaning Techniques
8.2.4 – Disinfection and Sanitization
8.2.5 – Mold Prevention and Treatment
8.2.6 – Post-Cleaning Verification
8.2.7 – Documentation and Reporting
8.2.8 – Conclusion

8.3 – Deodorization Techniques
8.3.1 – Assessing the Odor Situation
8.3.2 – Source Removal and Cleaning
8.3.3 – Air Purification
8.3.4 – Ozone Treatment
8.3.5 – Thermal Fogging
8.3.6 – Hydroxyl Generators
8.3.7 – Vaportek Systems
8.3.8 – Conclusion

9.1 – Basic Mycology (study of fungi)
9.1.1 – Fungal Structure and Classification
9.1.2 – Mold vs. Mildew
9.1.3 – Mold Life Cycle and Reproduction
9.1.4 – Mold Growth Requirements
9.1.5 – Common Indoor Mold Species
9.1.6 – Health Effects of Mold Exposure
9.1.7 – Sampling and Analysis
9.1.8 – Conclusion

9.2 – Mold and Mildew Growth Conditions
9.2.1 – Moisture as a Key Factor
9.2.2 – Temperature Range for Mold and Mildew Growth
9.2.3 – Organic Food Sources for Mold and Mildew
9.2.4 – Oxygen and Airflow in Mold and Mildew Growth
9.2.5 – pH Levels in Mold and Mildew Growth
9.2.6 – Light Exposure and its Impact on Mold and Mildew Growth
9.2.7 – Conclusion

9.3 – Techniques to Control and Prevent Mold Growth
9.3.1 – Moisture Control
9.3.2 – Proper Ventilation
9.3.3 – Insulation and Vapor Barriers
9.3.4 – Proper HVAC Maintenance
9.3.5 – Prompt Water Damage Remediation
9.3.6 – Proper Cleaning and Sanitization
9.3.7 – Regular Inspections and Maintenance
9.3.8 – Education and Awareness
9.3.9 – Conclusion

10.1 – Writing Proper Estimates
10.1.1 – Gather Necessary Information
10.1.2 – Determine the Scope of Work
10.1.3 – Assess the Project Timeline
10.1.4 – Cost Estimation
10.1.5 – Prepare a Detailed Written Estimate
10.1.6 – Accuracy and Transparency
10.1.7 – Review and Documentation
10.1.8 – Conclusion

10.2 – Effective Communication with Insurance Companies
10.2.1 – Understand Insurance Policies and Coverage
10.2.2 – Provide Accurate and Detailed Documentation
10.2.3 – Prompt and Regular Communication
10.2.4 – Use Clear and Concise Language
10.2.5 – Demonstrate Professionalism and Expertise
10.2.6 – Address Concerns and Questions
10.2.7 – Negotiation and Collaboration
10.2.8 – Conclusion

10.3 – Managing and Documenting the Job from Start to Finish
10.3.1 – Establish Clear Project Objectives and Scope
10.3.2 – Develop a Comprehensive Project Plan
10.3.3 – Assign and Coordinate Team Members
10.3.4 – Implement Effective Communication Channels
10.3.5 – Conduct Regular Progress Meetings
10.3.6 – Monitor and Document Work Progress
10.3.7 – Document Material and Equipment Usage
10.3.8 – Capture Before and After Photos
10.3.9 – Complete and Maintain Detailed Documentation
10.3.10 – Conclusion

11.1 – Ethical Considerations in Water Damage Restoration
11.1.1 – Upholding Professional Standards
11.1.2 – Honesty and Transparency
11.1.3 – Respect for Clients and Occupants
11.1.4 – Environmental Responsibility
11.1.5 – Conflict of Interest and Fair Pricing
11.1.6 – Ethical Decision-Making
11.1.7 – Continuous Education and Improvement
11.1.8 – Conclusion

11.2 – Understanding of Relevant Laws and Regulations
11.2.1 – Research Applicable Laws and Regulations
11.2.2 – Health and Safety Regulations
11.2.3 – Environmental Regulations
11.2.4 – Building Codes and Permits
11.2.5 – Insurance Requirements
11.2.6 – Documentation and Record-Keeping
11.2.7 – Continuing Education and Professional Development
11.2.8 – Conclusion

11.3 – Dealing with Unhappy Customers and Disputes
11.3.1 – Active Listening and Empathy
11.3.2 – Prompt Response and Timely Communication
11.3.3 – Calm and Professional Approach
11.3.4 – Problem Identification and Resolution
11.3.5 – Effective Communication and Explanation
11.3.6 – Documenting and Recording Interactions
11.3.7 – Seeking Win-Win Solutions
11.3.8 – Handling Unreasonable Customers
11.3.9 – Escalation and Mediation
11.3.10 – Continuous Improvement and Learning
11.3.11 – Conclusion

12.1 – Institute of Inspection, Cleaning and Restoration Certification (IICRC)
12.1.1 – Overview of the IICRC
12.1.2 – IICRC Certification Programs
12.1.3 – IICRC Guidelines and Standards
12.1.4 – Reference Guide and S500 Standard
12.1.5 – Continuing Education and Recertification
12.1.6 – Benefits of IICRC Certification
12.1.7 – Conclusion

12.2 – Restoration Industry Association (RIA)
12.2.1 – Overview of the Restoration Industry Association (RIA)
12.2.2 – RIA Certification Programs
12.2.3 – Certified Restorer (CR) Certification
12.2.4 – Water Loss Specialist (WLS) Certification
12.2.5 – RIA Code of Ethics
12.2.6 – Continuing Education and Professional Development
12.2.7 – Benefits of RIA Certification
12.2.8 – Conclusion

12.3 – Indoor Air Quality Association (IAQA)
12.3.1 – Overview of the Indoor Air Quality Association (IAQA)
12.3.2 – IAQA Certification Programs
12.3.3 – Certified Indoor Environmentalist (CIE) Certification
12.3.4 – Certified Indoor Air Quality Professional (CIAQP) Certification
12.3.5 – IAQA Code of Ethics
12.3.6 – Continuing Education and Professional Development
12.3.7 – Benefits of IAQA Certification
12.3.8 – Conclusion

12.4 – American Council for Accredited Certification (ACAC)
12.4.1 – Overview of the American Council for Accredited Certification (ACAC)
12.4.2 – ACAC Certification Programs
12.4.3 – Certified Indoor Environmentalist (CIE) Certification
12.4.4 – Certified Microbial Investigator (CMI) Certification
12.4.5 – Certified Indoor Air Quality Professional (CIAQP) Certification
12.4.6 – ACAC Code of Ethics
12.4.7 – Continuing Education and Professional Development
12.4.8 – Benefits of ACAC Certification
12.4.9 – Conclusion

12.5 – National Institute of Disaster Restoration (NIDR)
12.5.1 – Overview of the National Institute of Disaster Restoration (NIDR)
12.5.2 – NIDR Certification Programs
12.5.3 – Certified Disaster Restoration Manager (CDRM) Certification
12.5.4 – Certified Mold Remediation Contractor (CMRC) Certification
12.5.5 – NIDR Code of Ethics
12.5.6 – Continuing Education and Professional Development
12.5.7 – Benefits of NIDR Certification
12.5.8 – Conclusion

12.6 – Environmental Protection Agency (EPA)
12.6.1 – Overview of the Environmental Protection Agency (EPA)
12.6.2 – EPA Regulations and Guidelines
12.6.3 – EPA’s Role in Water Damage Restoration
12.6.4 – EPA’s Lead-Safe Certification Program
12.6.5 – Collaboration with the EPA
12.6.6 – Benefits of EPA Compliance
12.6.7 – Conclusion

12.7 – Occupational Safety and Health Administration (OSHA)
12.7.1 – Overview of the Occupational Safety and Health Administration (OSHA)
12.7.2 – OSHA Regulations and Guidelines
12.7.3 – OSHA’s Role in the Restoration Industry
12.7.4 – OSHA Training and Education
12.7.5 – OSHA Inspections and Compliance
12.7.6 – Benefits of OSHA Compliance
12.7.7 – Conclusion

12.8 – National Association of Mold Professionals (NAMP)
12.8.1 – Overview of the National Association of Mold Professionals (NAMP)
12.8.2 – NAMP Certification Programs
12.8.3 – Benefits of NAMP Certification
12.8.4 – NAMP Resources and Networking Opportunities
12.8.5 – Commitment to Ethical Practices
12.8.6 – Conclusion

13.1 – Appendix
13.1.1 – Course Glossary and Outline